Privacy Policy
Last Updated: March 6, 2025
CryptoCode LLC ("Company," "We," "Us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website (mycryptocode.io) and CryptoCode vouchers (also referred to as "codes"). By accessing or using our Services, you consent to the collection and use of your information as described herein.
1. Legal Framework
CryptoCode LLC operates under the laws of the State of Wyoming, United States.
Our registered business address is:
30 N Gould St # 48148, Sheridan, WY 82801, USA
This Privacy Policy is governed by the applicable laws of Wyoming.
2. Data Collection and Usage
We collect and process only the personal data necessary to ensure a secure and efficient user experience.
a. Redeeming a CryptoCode Voucher (Code)
When you redeem a CryptoCode voucher (code), we collect the following information:
- Identity verification details
- Order processing information
- The IP address associated with the redemption
- The wallet address receiving the cryptocurrency
We use this information to process the successful redemption and send transaction-related emails.
b. Contacting CryptoCode Support
When you reach out to our support team for inquiries, assistance, or feedback, we may collect:
- Your name (if provided)
- Your email address (if provided)
- Any information included in your request
- Basic IP and device information
This information helps us respond to your inquiries and improve our Services. Support requests may be managed through third-party platforms.
3. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access. While we take every reasonable step to safeguard your data, no online platform can guarantee complete security. Users are encouraged to take precautions.
4. Data Retention
We retain collected data only as long as necessary to fulfill its intended purpose and comply with legal obligations. Redemption data is stored for transaction verification and regulatory compliance. Support-related data is retained to improve our Services and ensure continuity in customer interactions. Once data is no longer required, it is securely deleted or anonymized.
5. Data Sub-Processors
To operate our Services efficiently, we engage third-party service providers (“sub-processors”). These providers process only the data necessary to perform their respective functions and do not retain it beyond its intended purpose.
Authorized Sub-Processors and Their Functions:
- Bubble.io – Application infrastructure
- Slack – Internal communication and support coordination
- Tawk.to – Live chat and customer support
- Google – Analytics and business tools
- Mailgun – Email services
- Sumsub – Identity verification and compliance
We do not sell, rent, or share user data with third parties for marketing purposes.
6. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any modifications will be effective upon posting on our website. Your continued use of our Services constitutes acceptance of the updated policy. For significant updates, we will notify users via email or through a notice on our website.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at support@mycryptocode.io
By using CryptoCode LLC’s Services, you acknowledge and agree to the terms outlined in this Privacy Policy.
CryptoCode LLC ("Company," "We," "Us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website (mycryptocode.io) and CryptoCode vouchers (also referred to as "codes"). By accessing or using our Services, you consent to the collection and use of your information as described herein.
1. Legal Framework
CryptoCode LLC operates under the laws of the State of Wyoming, United States.
Our registered business address is:
30 N Gould St # 48148, Sheridan, WY 82801, USA
This Privacy Policy is governed by the applicable laws of Wyoming.
2. Data Collection and Usage
We collect and process only the personal data necessary to ensure a secure and efficient user experience.
a. Redeeming a CryptoCode Voucher (Code)
When you redeem a CryptoCode voucher (code), we collect the following information:
- Identity verification details
- Order processing information
- The IP address associated with the redemption
- The wallet address receiving the cryptocurrency
We use this information to process the successful redemption and send transaction-related emails.
b. Contacting CryptoCode Support
When you reach out to our support team for inquiries, assistance, or feedback, we may collect:
- Your name (if provided)
- Your email address (if provided)
- Any information included in your request
- Basic IP and device information
This information helps us respond to your inquiries and improve our Services. Support requests may be managed through third-party platforms.
3. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access. While we take every reasonable step to safeguard your data, no online platform can guarantee complete security. Users are encouraged to take precautions.
4. Data Retention
We retain collected data only as long as necessary to fulfill its intended purpose and comply with legal obligations. Redemption data is stored for transaction verification and regulatory compliance. Support-related data is retained to improve our Services and ensure continuity in customer interactions. Once data is no longer required, it is securely deleted or anonymized.
5. Data Sub-Processors
To operate our Services efficiently, we engage third-party service providers (“sub-processors”). These providers process only the data necessary to perform their respective functions and do not retain it beyond its intended purpose.
Authorized Sub-Processors and Their Functions:
- Bubble.io – Application infrastructure
- Slack – Internal communication and support coordination
- Tawk.to – Live chat and customer support
- Google – Analytics and business tools
- Mailgun – Email services
- Sumsub – Identity verification and compliance
We do not sell, rent, or share user data with third parties for marketing purposes.
6. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any modifications will be effective upon posting on our website. Your continued use of our Services constitutes acceptance of the updated policy. For significant updates, we will notify users via email or through a notice on our website.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at support@mycryptocode.io
By using CryptoCode LLC’s Services, you acknowledge and agree to the terms outlined in this Privacy Policy.